Thank you for visiting ssgoww—we are glad you found us.
If you have a question about a dress, need help with an order, or would like details about shipping, tracking, returns, or refunds, our customer care team is ready to assist. We value every customer who chooses to shop with us and will work to make your experience feel attentive and personal, just like the dresses we curate.
What to Include in Your Message
To help us understand your request and reply efficiently, please share as much of the following as you can:
Your order number, if available;
The email address used when placing the order;
The name or web link of the dress in question;
A clear explanation of your question or request; and
Relevant photos or videos if an item arrived damaged, faulty, incorrect, or incomplete.
For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the dress, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter accurately and offer an appropriate solution.
How to Reach Us
Customer Service Email:
support@ssgoww.com
Store Website:
ssgoww.com
Our team checks messages regularly on business days and will reply as soon as reasonably possible. While we may not always be able to respond immediately, we will give each request careful attention.
For a time-sensitive order issue, please clearly explain the situation in your email and include your order number. We will prioritize urgent requests wherever reasonably possible.
Please avoid sending multiple messages about the same issue, as duplicate messages may make it harder to track your request.
Order Changes and Cancellations
If you need to correct a delivery address, change a dress selection, or request an order cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can be changed or canceled.
Returns and Product Issues
Please contact us before sending any dress back.
The correct return location may vary depending on the item, order, and customer location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.
Do not send a dress to our registered business address or to an address printed on the original package unless our customer service team specifically instructs you to do so.
Items sent without prior authorization or to an incorrect address may be refused, delayed, lost, or returned to the sender. Please review our Returns and Cancellation Policy and Refund Policy for complete eligibility requirements and refund procedures.
If a dress arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and stock availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected item.
Company Information
Brand:
ssgoww
Website:
ssgoww.com
Store Operator:
Donghai County Jianzhiyu Garment Processing Factory
Legal Entity:
Donghai County Jianzhiyu Garment Processing Factory
Registered Address:
Second Room on the South Side, 2nd Floor, Former Xinxing Kindergarten, No. 54 Xinyuan South Road, Baitabu Town, Donghai County, Lianyungang, Jiangsu Province, China
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.
Current return warehouse address:
Attn: Return Authorization 22BQ7
Warehouse: Blue Harbor Fulfillment Annex – WH Code 91-XD
5093 Willowbrook Ln, Unit C
Erie, PA 16509-4417
USA
Unified Social Credit Code:
92320722MAEL7F0J62
Customer Service Emails:
support@ssgoww.com
ssgoww is operated by Donghai County Jianzhiyu Garment Processing Factory, which is responsible for the operation of the online store ssgoww.com, order processing, customer service, and related ecommerce activities.