SHIPPING POLICY

Effective Date: June 15, 2026

Thank you for choosing ssgoww. We know that every dress you select reflects a plan—an occasion, a season, or simply the wish to feel good in what you wear—so we take care to prepare each order properly and deliver it securely.

This Shipping Policy explains our delivery destinations, handling times, estimated arrival windows, shipping charges, tracking processes, and how we address delivery-related concerns. If you have any questions, please reach out to us using the customer service email address provided below.

Payment Methods
To ensure a secure and convenient transaction experience, ssgoww accepts the following payment methods:
Visa, Mastercard, Maestro, Visa Electron, JCB, American Express, Diners Club, Discover, PayPal, and UnionPay.

Delivery Destinations
ssgoww currently delivers to:

United States

Canada

Mexico

Orders with shipping addresses outside these countries cannot be completed at checkout at this time.

Fulfillment centers and carriers may vary based on stock availability, delivery location, and operational needs.

Shipping Charges and Estimated Transit Times

Destination Transit Time Free Shipping Threshold Standard Shipping Fee
United States 7–20 business days Orders of US$50 or more US$7.00 below US$50
Canada 10–30 business days Orders of US$50 or more US$8.00 below US$50
Mexico 20–30 business days Orders of US$50 or more US$12.00 below US$50
All shipping charges are listed in U.S. dollars. The applicable fee will appear at checkout before you finalize payment. You can complete your payment using any of the payment methods listed above.

Order Handling Time
Handling time refers to the period between order placement and transfer to the relevant carrier.

Most in-stock orders are handled within 2–7 business days. Business days do not include weekends or public holidays.

Handling may take longer during:

Busy shopping seasons or major promotions;

Public holidays;

Inventory replenishment;

Additional quality inspections; and

Preparation of made-to-order or specially prepared items, where noted on the applicable product page.

If a dress becomes unavailable or is significantly delayed, we will contact you at the email address provided during checkout and explain the available options.

Total Estimated Delivery Windows
Total estimated delivery time = Handling time of 2–7 business days + Transit time.

Approximate total delivery windows from order placement are:

Destination Transit Time Total Estimated Delivery Time
United States 7–20 business days 9–27 business days
Canada 10–30 business days 12–37 business days
Mexico 20–30 business days 22–37 business days
These timeframes are estimates, not guaranteed delivery dates. Delivery may be influenced by:

Incorrect or incomplete delivery details;

Customs clearance;

Severe weather;

Public holidays;

Carrier disruptions;

Peak-season shipping volumes;

Remote delivery locations; or

Other circumstances beyond our reasonable control.

Please verify your recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Details
Once your order has been dispatched, we will send available tracking details to the email address provided during checkout.

You may also sign in to your customer account and check the “Orders” section for available updates.

Tracking details may take several business days to appear in the carrier’s system after dispatch. A temporary delay in tracking updates does not necessarily mean the parcel has stopped moving.

If an order includes multiple dresses or items, they may be shipped in separate parcels. In that case, you may receive more than one tracking number, and the parcels may arrive at different times.

Customs Duties and Import Taxes
Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the recipient’s responsibility. Depending on your selected payment method, these charges may need to be paid separately to the carrier or customs authorities.

If a recipient refuses delivery due to customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or provide incorrect customs information.

Incorrect or Incomplete Addresses
Customers are responsible for providing complete and accurate delivery information.

If you notice an error, please contact us as soon as possible at:

support@ssgoww.com

We will make reasonable efforts to assist. However, once an order has entered processing or has been dispatched, we cannot guarantee the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete customer-provided address will be the customer’s responsibility.

If you request redelivery to a corrected address, you will be responsible for the applicable redelivery shipping charge.

Delayed, Lost, or Delivered Packages
If tracking has not updated for an extended period or you believe a parcel may be lost, contact us at support@ssgoww.com. Please include your order number and tracking information.

We will review the available information and, where appropriate, request an investigation with the carrier. Carrier investigations may take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

Check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;

Ask household members, neighbors, or building management;

Check for a delivery notice;

Contact the carrier using the tracking number; and

If a carrier investigation confirms that the parcel was lost before delivery for reasons not attributable to the customer, we will provide an appropriate solution, which may include replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries
If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide:

Your order number;

A clear description of the issue;

Photographs or videos showing the dress and the problem;

Photographs of the shipping label and outer packaging where relevant; and

Confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and stock availability, this may include:

Sending the missing item;

Sending a replacement;

Arranging an exchange; or

Issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected dress or its packaging while your request is under review unless our customer service team instructs you otherwise.

Refused, Unclaimed, or Undeliverable Packages
A parcel may be returned due to:

An incorrect or incomplete address;

Refusal by the recipient;

Failure to collect the parcel;

Repeated unsuccessful delivery attempts;

Failure to pay applicable customs charges; or

Another reason attributable to the customer.

If this occurs:

Refund eligibility will be assessed after the parcel is returned and inspected;

Applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and

If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when non-delivery results from a customer-attributable reason, except where applicable law requires otherwise.

Returns
For return-related matters, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Return Authorization 22BQ7
Warehouse: Blue Harbor Fulfillment Annex – WH Code 91-XD
5093 Willowbrook Ln, Unit C
Erie, PA 16509-4417
USA

Additional return eligibility requirements and refund procedures are explained in our Returns and Cancellation Policy.

Contact and Company Information
If you have a question about shipping, tracking, or delivery, please contact us using the customer service email address: support@ssgoww.com

Please include your order number and the email address used during checkout.

SHIPPING POLICY

CUSTOMER SERVICE

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