RETURNS AND CANCELLATION POLICY

Effective Date: June 15, 2026

Company: Donghai County Jianzhiyu Garment Processing Factory
Brand: ssgoww
Website: ssgoww.com

This Returns and Cancellation Policy is provided by Donghai County Jianzhiyu Garment Processing Factory, the legal entity operating the brand ssgoww and the website ssgoww.com.

Approved reimbursements are processed under our separate Refund Policy. Please review the Refund Policy for reimbursement eligibility, amount, method, and timing.

Order Cancellations and Changes
To seek an order cancellation or modification, please contact us as soon as possible at:
support@ssgoww.com

Please include your order number and clearly describe the requested change.

We will use reasonable endeavours to accommodate your request. However, once an order has moved into processing, manufacturing, or dispatch, we cannot guarantee that it can be changed or canceled.

Made-to-order or specially prepared dresses may enter preparation shortly after confirmation. Please review dress selections, sizes, quantities, billing information, and delivery information before placing an order.

If an order is successfully canceled before fulfillment, the applicable amount will normally be reimbursed to the original payment method.

Return Request Period
You may request a return for an eligible dress within 30 days after delivery.
A return request is not automatically approved. Please contact us before sending any dress and wait for written approval, return instructions, and the applicable return destination.

Dresses sent without prior approval may be refused or may delay or prevent the return and reimbursement process.

Eligibility for Change-of-Heart Returns
To qualify for an approved return due to a change of heart, a dress must generally:
Be unworn and without damage;

Not have been washed, altered, tailored, or modified;

Be returned in its original packaging where reasonably possible;

Include all original tags, components, accessories, instructions, and promotional items, with any hygiene liner intact where applicable; and

Be accompanied by valid evidence of purchase.

We may adjust or decline a reimbursement if a returned dress shows signs of wear, damage, alteration, washing, incomplete contents, or handling beyond what is reasonably necessary to inspect it, except where the condition resulted from our error or where applicable law provides otherwise.

Made-to-Order and Specially Prepared Dresses
Made-to-order or specially prepared dresses are generally not eligible for return because of:
A change of heart;

An incorrect size or option selected by the customer; or

Dissatisfaction unrelated to a product fault or order discrepancy.

This restriction does not apply when a dress arrives harmed, faulty, incorrectly produced, incomplete, or materially different from the order confirmed by the customer.

Harmed, Faulty, Incorrect, or Incomplete Dresses
If an order arrives harmed, faulty, incorrect, incomplete, or materially different from what you ordered, please contact us promptly and provide:
Your order number;

A clear description of the issue;

Photographs or videos showing the dress and the problem;

Photographs of the postage label and outer container where relevant; and

Confirmation of your delivery address.

Please do not discard the affected dress or packaging while your request is under review unless our customer service team instructs you otherwise.

After reviewing the information, we will provide an appropriate resolution. Depending on the circumstances, stock availability, and applicable law, this may include:

Sending a missing part or item;

Providing a substitute;

Arranging a swap; or

Issuing a reimbursement for the affected dress.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the approved substitute or return shipping costs.

In some situations, we may resolve the issue without requiring the original dress to be returned. Do not assume that a return is unnecessary unless our customer service team confirms this in writing.

Return Shipping Costs
For an approved change-of-heart return, the customer is responsible for return shipping costs.
For a confirmed harmed, faulty, incorrect, or incomplete dress, we will provide applicable instructions and cover the approved substitute or return shipping costs.

If we instruct you to purchase return postage for a merchant-responsible return, please retain the receipt. We will reimburse the approved reasonable cost after receiving the requested documentation.

ssgoww does not impose a restocking charge.

For customer-paid returns, we recommend using a traceable delivery method. We are not responsible for a return that is lost or damaged before reaching the approved return facility, except where applicable law provides otherwise.

Please do not send a return using payment on delivery or another service that requires us to pay an unauthorized amount when the parcel arrives.

Return Approval and Return Destination
Always contact us before returning a dress.
The appropriate return facility may vary depending on the item, order, and customer location. After your return request is reviewed and approved, we will provide the applicable return destination and instructions by email.

Our registered corporate address is not the standard returns address. Do not return a dress to the registered address or to an address printed on the original parcel unless our customer service team specifically instructs you to do so.

Items sent to an unapproved or incorrect address may be refused, delayed, lost, or returned to the sender.

Approval of a return does not guarantee a reimbursement. The returned dress must still be received and inspected unless we confirm in writing that a return is not required.

Current return warehouse address:

Attn: Return Authorization 22BQ7
Warehouse: Blue Harbor Fulfillment Annex – WH Code 91-XD
5093 Willowbrook Ln, Unit C
Erie, PA 16509-4417
USA

Exchanges
Exchanges are subject to dress availability.
For an ordinary change-of-heart exchange, the original dress must be returned and inspected before a substitute is processed. The customer is responsible for the applicable return shipping and new shipping costs.

For a confirmed harmed, faulty, incorrect, or incomplete dress, we will provide an appropriate resolution and cover approved exchange-related shipping costs. Depending on the circumstances, we may not require the original dress to be returned; our customer service team will confirm this in writing.

If the requested substitute is unavailable, we may issue an eligible reimbursement and invite you to place a new order.

Return Inspection
After an approved return arrives, we will inspect the dress and notify you whether the reimbursement has been approved.
The inspection may consider:

Whether the correct dress was returned;

The dress’s condition;

Whether it shows signs of wear, washing, alteration, or damage;

Whether original tags, components, and accessories are included;

The stated reason for return; and

Whether the return followed the approved instructions.

If additional information is reasonably required, we may contact you before making a final decision.

Incorrect Addresses and Undeliverable Orders
Customers are responsible for providing complete and accurate delivery information.
If a parcel is returned or cannot be delivered because of:

An incorrect or incomplete address;

Refusal by the recipient;

Failure to collect the parcel;

Repeated unsuccessful delivery attempts;

Failure to pay applicable customs charges; or

Another reason attributable to the customer,

the following conditions apply:

Reimbursement qualification will be assessed after the parcel is returned and inspected;

Applicable return shipping, customs, and handling costs may be deducted from an eligible reimbursement where permitted by law;

Original shipping charges will not normally be reimbursed; and

If redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

These conditions do not apply when nondelivery resulted from our confirmed error or the carrier’s confirmed error.

Refund Reference
Approved reimbursements are processed under our Refund Policy. Please review the Refund Policy for reimbursement eligibility, amount, method, and timing.
Contact and Company Information
For cancellation, return, exchange, or reimbursement assistance, contact our customer service email address:
support@ssgoww.com

Please include your order number and the email address used during checkout.

Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

RETURNS AND CANCELLATION POLICY

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